CHARLOTTE, NC (WBTV) – During the worst stretch of Charlotte’s ‘ghost bus’ dilemma, when riders were waiting for buses that never arrived, CATS CEO John Lewis claimed the biggest challenge to overcoming the problem was operator absences.
At a council committee meeting on July 11th, Lewis showed graphs and powerpoint slides focusing on the amount of operator absences and the reason for CATS’ spotty service.
“In summary, that is the problem that we’ve been facing for the last several months,” Lewis said.
But internal records obtained by WBTV through sources, and months of videos and pictures, point to another part of the problem: broken buses.
CATS operators and drivers tell WBTV that the amount of broken buses is so great they often have to wait for a working bus to finish its route before they can
CATS operators and drivers tell WBTV that the amount of broken buses is so